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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About de Young Museum

What are the de Young Museum’s opening hours?

The museum is open Tuesday to Sunday from 9:30 AM to 5:15 PM and is closed on Mondays. Free admission to the permanent collection is available daily from 4:30 PM to 5:15 PM, though special exhibitions still require a ticket.

How can I get to de Young Museum?

By Subway/Metro: The nearest Muni Metro station is 9th Ave & Irving, about a 15-minute walk from the museum. The N Judah line provides convenient access.

By Bus: Several Muni bus lines, including the 44 O’Shaughnessy, 5 Fulton, and 7 Haight/Noriega, stop right at the museum entrance.

By Car: On-site parking is available at $5 per hour, with free parking along MLK Jr. Dr (up to 4 hours). Nearby garages like the Music Concourse Garage offer additional parking.

By Bicycle: Bicycle racks are available near the museum entrance.

On Foot: The museum is centrally located within Golden Gate Park, making it an easy walk from many of the park’s other attractions.

How much time should I spend at de Young Museum?

We recommend spending 2 to 3 hours at the museum to fully explore its collections and exhibitions.

Can I buy tickets at the museum?

While tickets are available for purchase on-site, it’s best to buy them online in advance to skip any lines, especially for special exhibitions.

Is de Young Museum accessible for visitors with disabilities?

Yes, the museum is wheelchair accessible, and free wheelchairs are available on a first-come, first-served basis at the visitor services desk.

Can I take photographs in the museum?

Photography is allowed in most areas of the museum, but flash photography and tripods are prohibited. Be sure to check individual exhibit guidelines for specific restrictions.

Are there food and drink options available at the museum?

Yes, the museum has a café offering a variety of snacks, beverages, and light meals for visitors.

Is this the venue’s official website?

No. This website offers official tickets to the de Young Museum but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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